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April 14
|
1:30 – 2:30 EST
|
Killer Customer Service – Part 1
~ What Customers Want & Don’t Want
|
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April 21
|
1:30 – 2:30 EST
|
Killer Customer Service – Part 2
~ Communicating with Customers
|
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May 12
|
2-3 pm EST
|
HR for the Non-HR Manager – Part I
~ Effective Employee Discipline
|
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May 19
|
2-3 pm EST
|
HR for the Non-HR Manager – Part 2
~HR Compliance Made Easy
|
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May 26
|
2-3 pm EST
|
HR for the Non-HR Manager – Part 3
~ Motivating Today’s Employees
|
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June 8
|
3-4:30 pm EST
|
Dealing With Difficult People
|
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June 17
|
1-2:30 pm EST
|
Safety Hazard Communication
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